Motivational debt collection (Motivationsinkasso) Money back.Member stays.
You hand over unpaid membership fees and returned direct debits. We recover the money and write to your members as customers, not as debtors. Fee only on success. Our terms apply.
now
We recover 40 to 50% of your unpaid membership fees1
Hand over cases, receive money. We write to your members as customers, not as debtors. You only pay once the money has arrived.
Book a first callOur average: €545 per case2. Simply type in your own figure.
Back in your account, conservatively calculated1
€218,000
up to €272,500
Unpaid portfolio
€545,000
1,000 cases × €545
Paying fees again3
92 members
€44,160 in fees in the first year
1Conservatively calculated. In our internal analysis, 66.5% of cases end with a payment, in full or in instalments.
2€545 per case is the average from €300 million in total claims and 550,000 cases.
39.22% of all cases handed over become paying members again, according to our internal analysis. Calculated with €40 per month and the first year only. Gym chains average €40.54 (DSSV key figures 2026).
Hand over cases
in no time
An unpaid fee is handed over in under a minute. Upload it in the customer portal or send the list by email. We take care of the rest. We check the address, write to your member the same day and show you every incoming payment live.
Book an appointmentEvery claim, handed over automatically
You upload unpaid membership fees. We check every case immediately: address, amount, due date. We flag discrepancies before any letter goes out. After that, the process runs by itself. In the customer portal you can see around the clock where every case stands.
Start handover
Automate your case handover
No exports. No lists. With Magicline, you hand over unpaid membership fees to us directly from your studio software. You work with different software? Then we will find the right way in a first call.
View integrationYou set the rules. We enforce them.
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Set your own rules
Instalments from what amount, settlement yes or no, court payment order (Mahnbescheid) only after consulting you. You set it once. We stick to it in every case.
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Report direct payments
Member paid at the front desk? One click in the customer portal. We offset the amount and the member gets no further letters.
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No wasted court payment orders
Before every court payment order, we check the SCHUFA score. If it looks bad, we advise against it before any costs arise. The file stays open until the limitation period expires.
Every case in view.
On every device.
See where every case stands, at any time. The customer portal shows unpaid fees, reminder stages and every incoming payment in real time. On the computer in the office, on your phone on the go. No calls, no queries.
From unpaid fee back into your account
Hand over unpaid membership fees in just a few clicks. We recover the money and pay it out to you. In the customer portal you can see every case, from the first letter to the incoming payment.