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Have you received a collection letter?

A collection letter can be stressful. We will support you in resolving the matter quickly and simply.

Find a solution +49 89 82 92 93-0

What best describes your situation?

Simply follow the steps below to find a fair solution that suits you.

Payment already made or reminder incorrect?

Misunderstandings can be cleared up. If you have already paid, we apologise for the unjustified reminder. In that case, please send us proof of payment, e.g. a bank statement or screenshot. If you believe the reminder is incorrect, please briefly explain why. We will review the matter immediately.

Go to the form

Would you like to arrange an instalment plan?

Simply send us your proposal via the form. We will send you a suitable instalment agreement straight away.

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Do you need a payment deferral?

Are you expecting a payment shortly or will you soon have the necessary funds? Then please let us know. We will gladly check whether a short payment deferral (Stundung) is possible.

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Getting in touch. Simple and direct.

Together we will find a solution that suits you. You can reach us in whichever way is most comfortable for you.

Don’t worry. We are not here to put pressure on you.

In a dialogue on equal terms, we will find the best solution for your situation together.

Employee with a headset at her desk
Our collections department can be reached by phone, via WhatsApp and through the form.
Collections departmentMon to Thu 9 am to 5 pm, Fri until 3 pm
+49 89 82 92 93-0Phone Call us

Hello, my reference number is 12345.09:40

+49 176 56800104WhatsApp Open chat
Reference number 12345Request: instalment plan
With attachmente.g. proof of payment Open

Write to us.

Tell us your reference number and when we can best reach you.

Your request

    * Required field. Information on how we process your data can be found in our privacy policy.

    Frequently asked questions

    Still have questions? Simply write to us via the form.

    Please always state the reference number. Please do not put payment notes in the payment reference; always send them to us as a letter.

    Let us know as soon as possible by email, fax or letter when you can pay and how much. If this is not the full amount of the claim, please also tell us how you intend to pay the remaining debt.

    Yes, you are. Under section 286 of the German Civil Code (BGB), you are obliged to pay our costs as well, because you are in default of payment.

    Yes, we are a licensed collection agency. We are licensed and registered with the Munich Local Court (Amtsgericht München). Before CashControl was granted its licence, we were vetted for integrity.

    Please let us know as soon as possible by email, fax or letter. If we are unable to contact you because you have not informed us, e.g. because a letter is returned as undeliverable, we will take steps to trace your address. This leads to additional costs, which you will also have to pay. So please tell us about any changes straight away. That is always the cheapest solution.

    Please do not do this. It often leads to back and forth. In many cases we are already initiating the next steps, e.g. an entry with SCHUFA or other databases, which causes considerable difficulties for you. In some cases we have already taken further measures, the costs of which you will then also have to pay. After all, we have already advised you to make payments only through us.

    You will find a bank account at the bottom right of our letterhead. Please use this account exclusively to pay the debt.

    Deletion from SCHUFA is only possible if the entry was made in error, i.e. the claim is invalid. If you pay, we report the claim as paid one day after receipt of payment. It is then marked as settled. This information usually remains on file with SCHUFA for 1 to 5 years.

    Have you noticed a SCHUFA enquiry?

    Please don’t panic. This problem can often be resolved quickly.

    • Call us directlyOn +49 89 82 92 93-0, Mon to Thu 9 am to 5 pm, Fri until 3 pm.
    • Have your details readyYour personal details and your SCHUFA account number, if you have one.
    • Check the reason for the enquiryIf you have time, log in to your SCHUFA account. That way, your questions can be answered immediately.

    We are here for you. Get in touch and let us resolve the matter together.

    +49 89 82 92 93-0 Contact us